Terms and Conditions

1. MSuites Booking

Approved uses of the rooms are mediations and business meetings. Any other types of bookings will require prior consent.

1.1  These terms apply to the person or entity named in the booking confirmation (the Client).

1.2 Approved uses of the rooms are mediations and business meetings. Any other types of bookings will require prior written consent.

1.3 Only the room or rooms listed on the booking confirmation can be used for the booking. Additional room usage outside of the agreed booking confirmation will incur additional charges.

1.4 The maximum capacities of the rooms may not be exceeded. Numbers are to be confirmed in advance, and any changes need to be advised 48 hours prior to the commencement of use. TLANZ may refuse entry to any person where the maximum room capacity would be exceeded.

1.5 Exclusive use of the kitchenette is guaranteed only when the entire suite of rooms is booked.

1.6 If the entire suite of rooms is not booked, there may be other bookings in other rooms taking place concurrently to your booking.

1.7 Guests should depart the rooms at the time agreed when booked. Any booking that runs past the agreed end time will incur a charge of $100 for each additional hour started.

1.8 The premises must be left in an acceptable standard, or additional cleaning charges may apply.

1.9 Smoking, vaping and alcohol consumption are prohibited.

1.10 Noise levels must be kept at an acceptable level to avoid disturbing other users of the premises.

1.11 TLANZ may decline, cancel, suspend, or terminate any booking if TLANZ reasonably considers that the booking, proposed use, or conduct of the Client or its guests may create a health and safety, security, reputational, operational, legal, or other risk to TLANZ, its staff, members, guests, premises, or business.

2. Payment terms

2.1 Upon booking, a 50% invoice will be issued and is payable immediately. The booking will be held for three (3) business days and will only be confirmed once the signed terms and conditions have been received and the 50% deposit has been paid and acknowledged by TLANZ.

2.2 Any booking made within seven (07) business days of the booking date will be invoiced at 100% of the booking cost and is payable immediately.

2.3 If the deposit is not received within three (3) business days of booking the event, TLANZ may release the booking without further notice.

2.4 All bookings must be billed to one party only. The Client named in the booking is responsible for payment of all amounts payable in connection with the booking, including any additional charges incurred by the Client, its employees, contractors, guests, or attendees.

3. Additional costs

3.1 Catering, and any after-hours services need to be confirmed no less than seven (7) days before the booking, at which time the final invoice will be issued and is payable immediately.

3.2 Any additional charges incurred during the booking period, including but not limited to administration services, additional catering, and additional after-hours charges, will be invoiced within three (3) days following the event for immediate payment.

4. Cancellation

4.1 Bookings cancelled within five (5) business days of the booking will be charged at 100% of the invoiced cost. Bookings cancelled more than five (5) business days out from the booking will forfeit the 50% deposit.

4.2 Bookings that are scheduled more than two weeks before the booking date may be moved to another date free of charge once only, subject to room availability and TLANZ approval.

4.3 Bookings that are scheduled within two weeks of the booking date may be rescheduled with an administration fee of 10% of the original invoiced booking price.

4.4 Any further rescheduling is at TLANZ’s discretion and may incur additional charges.

5. TLANZ Cancellation, Disruption and Force Majeure

5.1 TLANZ reserves the right to cancel bookings due to maintenance, health and safety concerns not caused by the Client, or other unforeseen circumstances. In such cases, the Client will be offered a full refund or rescheduling option.

5.2 Where a booking is declined, cancelled, suspended, or terminated because of the Client’s conduct, the conduct of the Client’s guests, breach of these terms, or a risk referred to in clause 1.11, no refund will be payable.

5.3 Except for any refund or rescheduling option offered under clause 5.1, TLANZ will not be liable for any loss, cost, expense, or damage arising from the cancellation, suspension, termination, rescheduling, delay, interruption, or disruption of a booking.

6. Access & Security

6.1 Our standard opening hours are 8.30 am to 5.00 pm Monday to Friday. Bookings outside of these hours must be arranged in advance and will incur additional charges.

6.2 Access before 8.30 am will incur an additional charge of $50. Bookings outside standard opening hours, including bookings after 5.00 pm, will incur a charge of $100 for each additional hour started.

7. Health & Safety

7.1 The Client must ensure that all guests adhere to TLANZ’s health and safety guidelines. Failure to comply with these may lead to termination of the booking with no refund.

7.2 The Client is responsible for ensuring that its employees, contractors, guests, and attendees comply with all health and safety requirements and all reasonable directions given by TLANZ staff.

8. Liability & Insurance 

8.1 The Client is liable for any damage caused to TLANZ property, including furniture, fixtures, and equipment, during the booking.

8.2 The Client is responsible for all loss, damage, cost, claim, liability, or expense arising from or in connection with the booking, including the acts or omissions of the Client, its employees, contractors, guests, and attendees.

8.3 TLANZ is not liable for any loss or damage to the Client’s personal property or belongings.

8.4 TLANZ is not liable for any indirect or consequential loss, loss of profit, loss of business, loss of opportunity, interruption to business, or loss or damage to personal property.

8.5 The Client agrees to indemnify TLANZ against all claims, damages, and losses arising from the Client’s use of the premises.

8.6 TLANZ’s total liability in connection with a booking is limited to the amount paid by the Client for that booking.

8.7 Clients may be required to provide evidence of public liability insurance.

9. Privacy

9.1 TLANZ will handle Client information in accordance with its Privacy Statement.

9.2 CCTV is in operation on the premises for security purposes. Please refer to the CCTV Privacy Statement for further details.

10. Client Responsibilities and Acceptance

10. 1 Clients are responsible for ensuring their employees, contractors, guests, and attendees adhere to all guidelines and policies provided by TLANZ.

Bookings are not confirmed until the terms and conditions above are signed and a deposit has been paid and acknowledged by TLANZ.